COVID 19 GENERAL GUIDANCE FOR PATIENTS ATTENDING HERMITAGE MEDICAL CLINIC

The Hermitage Medical Clinic constantly reviews new guidelines with regard to Covid-19 and update our processes to ensure the safety of our patients and staff.

If you are demonstrating any symptoms of COVID-19 or think you may have been exposed to COVID 19 please do not attend the hospital but call us on (main reception desk 01 645900 and a member of our team will assist you)

If you have travelled abroad in the two weeks prior to your appointment please contact us directly to reschedule your appointment.

To assist us in ensuring your safety, the safety of other patients and our staff we kindly ask you to read and abide by the recommendations in this document.

The Hermitage Medical Clinic and its staff have remained open throughout the pandemic which has enabled us to continually develop our skills in managing your care during these challenging times. We have taken every precaution and invested significant resources to ensure your safety as it is our number one priority.

We understand that these are challenging times for our patients so should you have any questions or need our guidance at any point please do not hesitate to ask a member of staff.

EMERGENCY DEPARTMENT

It is important to note that Hermitage Medical Clinic is not a designated receiving hospital for COVID-19(Coronavirus).

Our Emergency Department operates from 8am to 5pm Monday to Saturday (Closed on Sundays & Bank Holidays).

For your convenience, the service provides an initial comprehensive consultant lead telephone triage basis. Patients requiring further evaluation will be provided an appointment to attend based on clinical urgency.

To contact our Emergency Department please call 1800 645 999

FACE MASK / COVERING

On Entering the Hospital, we ask that you wear a face mask / covering.

SCHEDULED APPOINTMENTS

We ask that all patients attending, where possible attend alone. Should you require assistance please limit the number of companions to one.

All patients attending will be asked to complete a screening questionnaire in advance of attending or on registering at the hospital. It is important you take the time to fully complete this questionnaire.

All patients attending the hospital for surgical procedures which require a general anesthetic will be tested for COVID-19 prior to admission. They will also be advised to cocoon for 14 days prior to surgery.

Patients attending the hospital for an inpatient procedure are encouraged to:

  • Bring sufficient clothing for their entire stay
  • Bring a mobile phone and recharger (and sufficient credit)
  • Bring any personal items they may require for their entire stay

VISITING RESTRICTIONS

Hermitage Medical Clinic provides complex medical services to Patients who may be very vulnerable to infection and specifically the threat of COVID-19.

As a precautionary measure and in the interest of the safety of our Patients and Staff we are requesting that the public do not visit Patients in Hermitage Medical Clinic at this time.

For enquiries about Visiting Criteria, in exceptional circumstances, please call our Main Reception: Hermitage Medical Clinic 01 – 6459000

We would encourage family and friends to contact inpatients, by mobile phone or video calling apps (such as Face Time, What’s App video calling, etc.) until these visiting restrictions are lifted.

The hospital is providing additional support to our Patients at this time should they require any basic requirements such as newspapers/toiletries/foodstuffs/phone credit. We appreciate that family contact is important to our Patients particularly at critical points in time of care and the hospital will, of course, facilitate visiting arrangements in such exceptional circumstances but only by prior arrangement directly with the Ward or Unit staff.

USEFUL LINKS

HSE Covid-19 and Travel: https://www2.hse.ie/conditions/coronavirus/travel-and-coronavirus.html

European Centre for Disease Control latest updates: https://www.ecdc.europa.eu/en/geographical-distribution-2019-ncov-cases

www.hpsc.ie